Outage in Officient

Securex-Officient connection is down

Resolved Minor
January 28, 2022 - 10 months ago - Lasted 2 months
Official incident page
Latest Officient outages
File upload issues - about 1 year ago


We were informed by our partner Securex that their network is down, this impacts the Securex-Officient connections (API's down). Clients can not login with their Securex credentials to Officient, nor login to the Securex portal. No data is transferred to Securex for the moment, but is saved in Officient.
Updates ( sorted recent to last )
RESOLVED at 01/28/2022 06:49PM

The incident at Securex is resolved. All the connections are restored and clients can login back to all the applications.

IDENTIFIED at 01/28/2022 03:03PM

Problems are still occurring at Securex. RSZ/ONSS has been informed about the network issues at Securex and the fact that it’s not possible to send out DIMONA declarations. Question had been raised to RSZ/ONSS to ignore possible lateness in this period. The callcenter will enter all received declarations manually on the website of RSZ/ONSS to avoid lateness as much as possible. We advise customer to register the declaration or contract as soon as everything is back online as normal.

IDENTIFIED at 01/28/2022 11:44AM

Currently there are serious network issues at Securex IT partner NRB in Belgium. These issues impact several of NRB’s clients including Securex. The Securex websites, client portals are currently not accessible. It’s currently not clear when this problem will be resolved but Securex is closely following this up together with NRB and wil inform us with a concrete resolution timing as soon as possible.

IDENTIFIED at 01/28/2022 10:34AM

We were informed by our partner Securex that their network is down, this impacts the Securex-Officient connections (API's down). Clients can not login with their Securex credentials to Officient, nor login to the Securex portal. No data is transferred to Securex for the moment, but is saved in Officient.

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