Outage in Open Exchange Rates

API downtime and timeouts

Resolved Minor
May 21, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating a platform issue that is resulting in API timeouts. Please stand by for updates.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/21/2023 09:20AM

This incident has been resolved. The service degradation began at approximately 07:10 UTC, and was resolved by 08:10 UTC. During this time, some clients received 500 error messages in response to their API requests. This was the result of a misconfiguration during regular scheduled platform updates that was caused by a cache recovery event that occurred at the same time. We do not anticipate a recurrence.

MONITORING 11 months ago - at 05/21/2023 08:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/21/2023 08:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/21/2023 07:38AM

We are currently investigating a platform issue that is resulting in API timeouts. Please stand by for updates.

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