Ongoing Currencies missing in API response
We are investigating an issue in our API that has caused certain rates to be unavailable in our service this evening. We will update this notification a...
Resolved Delayed updates to BTC, ETH, LTC and other cryptocurrencies
We are currently experiencing delays updating BTC, ETH, LTC, and other cryptocurrency rates (available via our 'alternative' endpoint parameter), which is unrelated to the service issues taking place yesterday and earlier today. We will provide updates via this notification as soon as we have more information. In the meantime, customers requiring updates for these symbols may wish to temporarily switch to an alternative service (such as the Coinbase API) to receive data for these symbols.
Resolved Slow responses from Open Exchange Rates API
We are again experiencing slow responses from our API. We will update this notification as soon as we have further information.
Resolved Slow response times on API
We are currently investigating slow response times affecting some API clients. Please bear with us for more updates.
Resolved Factoring issue with USD/UGX (Ugandan Shilling) rate on 11 September 2020
We are currently experiencing an issue with USD/UGX (Ugandan Shilling) currency rates, which is also affecting other currency pairs with UGX. The USD/UGX rate is currently reporting at approximately 37.06, instead of the correct value of approximately 3,706. We are working with our data contributors to identify and resolve this issue as soon as possible. Other currency rates that do not involve the UGX symbol are not affected.
Resolved Root CA certificate expiry
We are currently investigating an issue affecting a number of clients, which appears to be the result of the expiry of the AddTrust External CA Root (root certificate) on 30 May 2020. While our SSL certificate is valid until 5 January 2021, and our API instances and website are fully operational at present, clients that are affected by this issue may receive "Certificate expired" errors on attempting to connect to our API. We are currently working to identify which clients may be affected by this issue, and the steps that are required to remedy it. We will update this notice as soon as we have any further information. Please contact [email protected] if you experience any issues connecting to our service.
Resolved Routine maintenance causing service outage
We are monitoring a minor service outage occurring on the openexchangerates.org API and website on Saturday afternoon. This began at approximately 15:30 UTC and was caused by scheduled database maintenance. Requests may receive "Service Unavailable" errors while this is occurring. We apologise for any inconvenience this may cause.
Resolved Increased API response times on 27th December 2018
We are investigating a spike in API response times that affected a number of clients' integrations yesterday (December 27th) between 12:00 and 22:00 UTC. Please contact [email protected] with any questions or concerns related to this issue.
Resolved Issue with KRW (South Korean Won) rate multiplication
We are investigating an issue affecting KRW (South Korean Won) rates available via our latest.json API endpoint on Sunday evening, during which clients may have received rates at a ratio of 1:100. We have put a temporary solution in place, and will publish more details as they become available.
Resolved Inverted rates for some digital currencies
Dear clients, In an issue related to yesterday's changes, certain alternative digital currency rates – including DASH, STR, XMR and XRP (but not including BTC, LTC and ETH) – were published as inverted prices throughout the night. This was due to a provider error, which has now been resolved, and we do not anticipate further related issues. Going forward, we are working on broad improvements to our line-up of digital currencies, which will enable us to feature new popular digital assets and a wider range and granularity of information. Please contact us at [email protected] with any questions or concerns.