Outage in Open Exchange Rates

Service interruption - Sunday 14 January

Resolved Major

January 14, 2024 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating a technical issue affecting our API and causing service interruption for clients. Please stand by for updates.

Components affected

Open Exchange Rates Exchange Rate API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 01/15/2024 09:21AM

Between 07:00 and 09:00 UTC on Sunday, clients experienced intermittent connection failures and internal server errors when connecting to our API. This was related to a network issue with our caching infrastructure. We apologise for any inconvenience caused by this partial outage.

The incident was fully resolved by 10:00 UTC and there have been no further reported issues.

MONITORING over 2 years ago - at 01/14/2024 10:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 01/14/2024 09:32AM

The issue affecting our caching infrastructure has been identified and we are currently working to restore full operation.

INVESTIGATING over 2 years ago - at 01/14/2024 07:21AM

We are currently investigating a technical issue affecting our API and causing service interruption for clients. Please stand by for updates.

Latest Open Exchange Rates outages

Issues with API availability - 12 days ago

Symbols missing in live API responses - 3 months ago

Delay in exchange rate updates from API - about 2 years ago

Unscheduled maintenance - Sunday 21 Jan 2024 - about 2 years ago

API downtime and timeouts - almost 3 years ago

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