Outage in Open Exchange Rates

API downtime and timeouts

Resolved Minor
May 21, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a platform issue that is resulting in API timeouts. Please stand by for updates.
Components affected
Open Exchange Rates Exchange Rate API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/21/2023 09:20AM

This incident has been resolved. The service degradation began at approximately 07:10 UTC, and was resolved by 08:10 UTC. During this time, some clients received 500 error messages in response to their API requests. This was the result of a misconfiguration during regular scheduled platform updates that was caused by a cache recovery event that occurred at the same time. We do not anticipate a recurrence.

MONITORING over 2 years ago - at 05/21/2023 08:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 05/21/2023 08:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 05/21/2023 07:38AM

We are currently investigating a platform issue that is resulting in API timeouts. Please stand by for updates.

Latest Open Exchange Rates outages

Delay in exchange rate updates from API - over 1 year ago
Unscheduled maintenance - Sunday 21 Jan 2024 - almost 2 years ago
Service interruption - Sunday 14 January - almost 2 years ago
API connection failures and missing currencies in latest/historical rates - over 2 years ago
Missing currency rates in historical API queries for 4 February 2023 - over 2 years ago

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