Outage in OpenPhone

Delayed Messages

Resolved Minor
December 11, 2023 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing a delay in receiving messages. Push notifications will show up immediately but the message does not appear until OpenPhone is refreshed. This is occurring on the desktop and web. iOS and Android are not affected. We will share an update as soon as we have identified a fix.
Components affected
OpenPhone Mac App OpenPhone Web App OpenPhone Text Messaging OpenPhone IOS App OpenPhone Android App
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/11/2023 07:02PM

This incident has been resolved. Realtime notifications are working in all OpenPhone clients.

INVESTIGATING 5 months ago - at 12/11/2023 06:36PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 12/11/2023 06:35PM

Real-time notification updates are still not functioning. We're continuing to diagnose the issue.

INVESTIGATING 5 months ago - at 12/11/2023 05:23PM

We are continuing to investigate the issue.

INVESTIGATING 5 months ago - at 12/11/2023 04:47PM

We are experiencing a delay in receiving messages. Push notifications will show up immediately but the message does not appear until OpenPhone is refreshed. This is occurring on the desktop and web. iOS and Android are not affected. We will share an update as soon as we have identified a fix.

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