Cluster A Outage

We've monitored Cluster A's Webmail responsiveness for the weekend and see it's returned to expected levels.

We are closing this case and thank you for your patience.

Start Time: 05/02/2024 09:00 UTC
End Time: 05/06/2024 12:46 UTC
Total duration: 4 days 3 hours 46 minutes.

We continue to monitor and work towards a full restoration of the Webmail service, which is experiencing interruptions.

We appreciate your patience.

Further updates to come as they are received.

Our team is still monitoring webmail as delays persist, all activity is expected to return to normal soon. Additional updates will be provided as they become available.

We appreciate your patience

Our team continues to monitor webmail due to delays that remain ongoing.

We will provide further updates for you on this minor incident as they become available.

Our team has implemented a fix; IMAP and POP services are working again as expected.

We will continue to monitor the changes and webmail is expected to be back in full service shortly.

We are continuing to work on a fix for this issue. We appreciate your patience.

The next update will be within one hour.

We continue to work to restore full services. Webmail is currently experiencing interruptions due to an ongoing spam campaign.

Inbound email continues to be delivered to mailboxes without issue. Outbound email services may be degraded for some users.

Our next update will be within one hour.

We are continuing to work on this major issue affecting email on Cluster A, including webmail, IMAP, and POP. Your patience is appreciated as we work towards a resolution for restoring full service.
The next update will be within one hour.

At this time users may be unable to access email via IMAP, POP, or webmail.
We continue to work towards resolving the reported issues and will post another update once we have more information to share.

We continue to work towards a resolution. We will have another update once new details are available.

The issue with IMAP has been resolved. Our engineers are continuing to work on restoring webmail slowness and inability to log in.
We will provide another update shortly.

Our engineers have identified the problem and are working to bring Cluster A back up. We will update again shortly.
Thank you for your patience.

We are currently experience a known issue impacting Hosted Email Cluster A
At this time you may not be able to log in via Webmail, IMAP, or POP3. Our engineers are aware of the situation and working to resolve it.
We will post updates as soon as more information is available.
Thank you for your patience.