Outage in Outreach

Outreach accessibility issues

Resolved Major
August 21, 2023 - Started 9 months ago - Lasted 11 minutes
Official incident page

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Outage Details

Outreach accessibility issues on all bentos - we are currently investigating the cause. Please bare with us as we investigate.
Components affected
Outreach Everywhere Outreach Mailbox Sync Outreach Everywhere Outreach Voice Outreach Application Outreach Everywhere Outreach Mailbox Sync Outreach Third Party Integration Outreach Mailbox Sync Outreach Application Outreach Third Party Integration Outreach Taskflow Outreach Third Party Integration Outreach CRM Sync Outreach Taskflow Outreach Third Party Integration Outreach Everywhere Outreach Everywhere Outreach Third Party Integration Outreach CRM Sync Outreach Third Party Integration Outreach Taskflow Outreach Third Party Integration Outreach Everywhere Outreach Taskflow Outreach Mailbox Sync Outreach CRM Sync Outreach Voice Outreach Voice Outreach Third Party Integration Outreach Everywhere Outreach Voice Outreach Voice Outreach Voice Outreach Voice Outreach Voice Outreach Taskflow Outreach Taskflow Outreach Mailbox Sync Outreach Taskflow Outreach Taskflow Outreach Mailbox Sync Outreach Application Outreach Everywhere Outreach Application Outreach Application Outreach CRM Sync Outreach CRM Sync Outreach Application Outreach Application Outreach CRM Sync Outreach CRM Sync Outreach Application Outreach CRM Sync Outreach Mailbox Sync Outreach Mailbox Sync
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/21/2023 01:32PM

The fix has been implemented, functionality restored.

IDENTIFIED 9 months ago - at 08/21/2023 01:28PM

The issue has been identified - please bare with us as we search for a fix to apply to individual bentos and restore functionality.

INVESTIGATING 9 months ago - at 08/21/2023 01:21PM

Outreach accessibility issues on all bentos - we are currently investigating the cause. Please bare with us as we investigate.

Latest Outreach outages

Calls are not automatically syncing for users on app1e. - 1 day ago
Tasks do not load on App1f - 3 days ago
Users unable to complete a Bulk Import - 5 days ago
"Incompatible Filters Applied" error message when accessing the Outbox - 8 days ago
"Something's Gone Wrong" when accessing Opportunities page - 22 days ago

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