Outage in Outreach

Mailbox syncing issue

Resolved Minor
February 01, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync Outreach Mailbox Sync
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/01/2024 04:06PM

This incident has been resolved.

MONITORING 4 months ago - at 02/01/2024 03:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 02/01/2024 02:21PM

We are pending verification on two components.

IDENTIFIED 4 months ago - at 02/01/2024 01:33PM

The fix has been deployed and we are pending verification on two components.

IDENTIFIED 4 months ago - at 02/01/2024 01:20PM

The fix verification process is ongoing

IDENTIFIED 4 months ago - at 02/01/2024 12:38PM

The fix verification process is ongoing

IDENTIFIED 4 months ago - at 02/01/2024 11:49AM

A fix has been deployed to address mailbox functionality - verification is ongoing.

IDENTIFIED 4 months ago - at 02/01/2024 11:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 02/01/2024 10:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 02/01/2024 10:14AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 02/01/2024 09:44AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 02/01/2024 09:34AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 02/01/2024 09:17AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 02/01/2024 09:04AM

We are currently investigating this issue.

Latest Outreach outages

Calls are not automatically syncing for users on app1e. - about 14 hours ago
Tasks do not load on App1f - 2 days ago
Users unable to complete a Bulk Import - 4 days ago
"Incompatible Filters Applied" error message when accessing the Outbox - 7 days ago
"Something's Gone Wrong" when accessing Opportunities page - 21 days ago

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