Outage in OwnBackup

Issue Accessing Backup Services

Resolved Minor
July 25, 2022 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Our support team got reports of 'ERROR 500' in the UI when trying to access several backup services. OwnBackup engineering has traced the issue and we are currently working on implementing a fix. There is no impact on historical/ongoing backups.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 07/27/2022 09:55AM

We have deployed the new fix and monitoring the current situation.

MONITORING almost 2 years ago - at 07/26/2022 07:59AM

The implemented fix has resolved the issue for most of the affected services.
We have identified a small scope of services that are still affected, and our engineering team is currently working on a fix.

MONITORING almost 2 years ago - at 07/25/2022 02:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 07/25/2022 02:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 07/25/2022 02:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 07/25/2022 10:55AM

Our support team got reports of 'ERROR 500' in the UI when trying to access several backup services.
OwnBackup engineering has traced the issue and we are currently working on implementing a fix.

There is no impact on historical/ongoing backups.

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