Outage in Pathwright

Information about 500 error messages appearing for some users

Resolved Minor
May 02, 2023 - Started about 1 year ago - Lasted about 2 hours

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Outage Details

We've been receiving reports that some users have been receiving 500 error messages related to a routine weekly deployment. Earlier, we deployed a fix that resolved the 500 error for many users, but some users were still experiencing the issue. We have since rolled back the changes and are working to troubleshoot the issues in a test environment. If you or your users are experiencing 500 error messages, we'd recommend refreshing the browser tab at this point to fix the issue. At this time, the Pathwright Platform should be accessible, as the changes from earlier today have been rolled back, but if you continue to see the error, please collect the affected user's email address and the URL where the error occurred, and notify us at hello@pathwright.com We're sorry for any inconvenience that this may have caused.
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 year ago - at 05/02/2023 06:13PM

We've been receiving reports that some users have been receiving 500 error messages related to a routine weekly deployment. Earlier, we deployed a fix that resolved the 500 error for many users, but some users were still experiencing the issue. We have since rolled back the changes and are working to troubleshoot the issues in a test environment.

If you or your users are experiencing 500 error messages, we'd recommend refreshing the browser tab at this point to fix the issue.

At this time, the Pathwright Platform should be accessible, as the changes from earlier today have been rolled back, but if you continue to see the error, please collect the affected user's email address and the URL where the error occurred, and notify us at hello@pathwright.com

We're sorry for any inconvenience that this may have caused.

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