Outage in Paubox System

New users unable to access their dashboard

Resolved Minor
September 07, 2023 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

New users who have not previously authenticated with two factor authentication (2FA) are unable to log into their dashboard. Existing users are able to log in without issues.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/07/2023 08:20PM

After monitoring throughout the afternoon with no issues, this issue is resolved.

MONITORING 8 months ago - at 09/07/2023 06:39PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 09/07/2023 05:36PM

New users who have not previously authenticated with two factor authentication (2FA) are unable to log into their dashboard. Existing users are able to log in without issues.

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