Outage in Paubox System

Outbound & Inbound Mail Delays

Resolved Minor
November 07, 2023 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating delays in both outbound and inbound mail servers.
Components affected
Paubox System Outbound Encrypted Email Paubox System Inbound Security
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/07/2023 11:11PM

Engineering has confirmed all mail queues have returned to normal levels.

We’re no longer seeing any inbound or outbound mail delays and believe the issue to be resolved.

MONITORING 6 months ago - at 11/07/2023 08:04PM

At this time, mail queues have returned to normal and there are no outbound mail delays.

We’re still seeing delays for mx1.paubox.com inbound mail currently.

IDENTIFIED 6 months ago - at 11/07/2023 07:13PM

Engineering has identified the cause of delays for inbound and outbound mail and deployed a fix to address this.

At this time, there are no delays for inbound mail routing through mx.paubox.com and mx2.paubox.com.

We’re still seeing delays for mx1.paubox.com inbound mail and all outbound mail currently.

INVESTIGATING 6 months ago - at 11/07/2023 05:07PM

We are investigating delays in both outbound and inbound mail servers.

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