Outage in Payrexx

WIRpay - Payment Processing Error

Resolved Major
September 18, 2023 - Started 8 months ago - Lasted 8 days
Official incident page

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Outage Details

We are actively investigating an issue with our payment processing through WIRpay, one of our integrated third-party payment service providers. It appears that payments made after September 12, 2023, are being incorrectly marked as "expired," despite being successfully processed by the bank.
Components affected
Payrexx Payment Adapters
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/26/2023 01:53PM

This incident has been resolved. All affected transactions have been booked in Payrexx.

MONITORING 7 months ago - at 09/25/2023 08:46AM

The issue has been resolved, and payments are now functioning as expected. Our team is actively working to rectify transaction data discrepancies for affected transactions occurring between August 30, 2023, and September 25, 2023.

IDENTIFIED 8 months ago - at 09/20/2023 10:13AM

The implemented fix could not have been confirmed to solve the problems. Another fix is beeing implemented.

MONITORING 8 months ago - at 09/19/2023 03:30PM

A fix has been implemented and we are monitoring the results. Affected transactions may be updated after confirmation of the fix.

INVESTIGATING 8 months ago - at 09/18/2023 09:25AM

We are actively investigating an issue with our payment processing through WIRpay, one of our integrated third-party payment service providers. It appears that payments made after September 12, 2023, are being incorrectly marked as "expired," despite being successfully processed by the bank.

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