Outage in PayTrace

First Data Processing Issues

Resolved Minor
January 10, 2024 - Started 4 months ago - Lasted 26 minutes
Official incident page

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Outage Details

We have identified the issues that are sporadically affecting the ability to process transactions on the First Data Processing Platform. Our technology team continues to work with First Data to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.
Components affected
PayTrace First Data North (FDT)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/10/2024 07:21PM

FDT is back up and running. We apologize for the inconvenience.

IDENTIFIED 4 months ago - at 01/10/2024 06:59PM

We have identified the issues that are sporadically affecting the ability to process transactions on the First Data Processing Platform. Our technology team continues to work with First Data to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.

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