Outage in PayU Latam

Degradation with Payment IZIPAY PERU

Resolved Minor
June 02, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 05:30 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/02/2023 11:44AM

Dear Customer,



Since the 5:33 GMT - 5 the problem has been solved, IZIPAY in PERÚ for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 11 months ago - at 06/02/2023 10:54AM

Dear Customer



Since 05:30 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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