Outage in PayU Latam

Degradation with Payment IZIPAY in PERU

Resolved Major
April 17, 2024 - Started 15 days ago - Lasted 26 minutes
Official incident page

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Outage Details

Dear Customer Since 07:38 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/17/2024 01:07PM

Dear Customer,



Since the 08:04 GMT - 5 the problem has been solved, IZIPAY in PERU for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 15 days ago - at 04/17/2024 12:45PM

Dear Customer



Since 07:38 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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