Outage in PDMS-SP

Device Connectivity Issue

Resolved Minor
December 15, 2021 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

Hi PDMS-SP Users, We are experiencing device connectivity issue and it is related to AWS' internet connectivity: https://phd.aws.amazon.com/phd/home#/dashboard/open-issues?eventID=arn:aws:health:us-west-1::event/INTERNETCONNECTIVITY/AWS_INTERNETCONNECTIVITY_OPERATIONAL_ISSUE/AWS_INTERNETCONNECTIVITY_OPERATIONAL_ISSUE_ZWZGZ_1639583545&eventTab=details. It appears the system is recovering now and we'll keep on paying close attention. We will keep you updated. Team PDMS-SP
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/17/2021 03:49PM

System services have been restored.

If you are still experiencing issues connecting to our cloud service a manual device reboot is recommended.

MONITORING over 2 years ago - at 12/15/2021 09:41PM

We are not seeing a recover as quickly as expected and we will perform additional maintenance tonight.

MONITORING over 2 years ago - at 12/15/2021 06:36PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 12/15/2021 04:38PM

AWS stated that they have resolved the underlying internet issue and our device connectivity has also been improving.

MONITORING over 2 years ago - at 12/15/2021 04:16PM

Hi PDMS-SP Users,

We are experiencing device connectivity issue and it is related to AWS' internet connectivity: https://phd.aws.amazon.com/phd/home#/dashboard/open-issues?eventID=arn:aws:health:us-west-1::event/INTERNETCONNECTIVITY/AWS_INTERNETCONNECTIVITY_OPERATIONAL_ISSUE/AWS_INTERNETCONNECTIVITY_OPERATIONAL_ISSUE_ZWZGZ_1639583545&eventTab=details. It appears the system is recovering now and we'll keep on paying close attention. We will keep you updated.

Team PDMS-SP

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