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The issue is resolved and all of the components are operational.
Maintenance was performed successfully, slowness was mitigated, we are continuing monitoring the situation.
We are continuing monitoring the situation. While slowness can still be noticed, timeouts are not occurring.
At approximately 7:00 AM EST on February 6th, intermittent slowness was identified which resulted in timeouts and errors being returned from our services.
The main components affected were:
- Customer registration, subscription creation, login and password reset functionalities from Open API
- Subscription and customer creation from the platform
- Customer creation on Core API
Situation was stabilized and we are actively monitoring the affected components.
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