Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
March 18, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data processing on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/18/2024 09:28AM

The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.

INVESTIGATING about 2 months ago - at 03/18/2024 08:53AM

We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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