Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
April 16, 2024 - Started 15 days ago - Lasted 24 minutes
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data processing on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Components affected
Piano Software Piano Analytics Data Processing - Delta
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/16/2024 04:29PM

The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.

INVESTIGATING 15 days ago - at 04/16/2024 04:14PM

We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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