Is Piano Software Down?
Piano Software Status is Minor Outage
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Piano Software Latest Stats, Incidents, and Reports
- 4
- Incidents in the last 7 days
- 9
- Incidents in the last 30 days
- Reports in the last 12 hours
- 0
- days since last incident
Minor Incident Crawler failing to access customer websites
Some customer domains are experiencing increased crawl errors. Engineers have been notified. Newly published articles may not be crawled because of this issue. In which case those articles do not appear in the Content recommendations.
Resolved Minor [Piano Analytics] Potential data availability issues
We are currently experiencing data availability issues on AS2 applications for several customers.
Scheduled exports may be still pending to be sent.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Affected customers - All customers
Resolved Minor [Piano Analytics] Delays for some scheduled reports
We are currently experiencing delays in the generation of some Dataquery 2 and Dataflow scheduled exports for 1 customer.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.
Affected customers - Less than 1%
Resolved Minor [Piano Analytics] Delay in real-time data
We are currently experiencing a delay in real-time data processing on [AS2, Delta].
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.
Affected customers - Less than 1%
Resolved Minor Elevated Sandbox Composer Errors
Some sandbox applications are experiencing increased Composer errors. We are not seeing any interruption in service for any production Composer instances.
Piano Software Components Status
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You can easily get notifications in your email, Slack, or Discord.
Keep track of scheduled maintenance
Keep track of scheduled maintenance. Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
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Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
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Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
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Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
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Frequently Asked Questions
- Is Piano Software down today?
- Piano Software seems to be having problems. You can check the incident details on the top of the page.
- I'm having issues with Piano Software, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Piano Software is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Piano Software has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- We are missing some important service?
- Contact us, and we'll add it ASAP.
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