Is Piano Software Down?
Piano Software Status is Operational
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Check the stats and details of the latest Piano Software outages and issues
Resolved Minor Piano VX: elevated errors and data lags (EU region)
Today between 07:15 - 11:50 AM UTC Piano VX database replication started lagging. The impact some clients may have been experiencing: delayed updates on users, access, templates and outdated results for some API calls. The issue has been identified and fixed. We are currently monitoring the results.
Resolved Minor [Piano Analytics] Delays for some scheduled reports
We are currently experiencing delays in the generation of some Dataquery 2 scheduled exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.
Affected customers - Less than 1%
Resolved Minor Unable login to Insight/DMP/Content
We are currently investigating this issue.
Resolved Minor Piano VX Mine Users issues
Some Piano clients in the US region might be experiencing a loss of data from 5.20 am to 6.12 am ET September 27 in the Mine users functionality (including API, reports and dashboard results). We expect that the data will be fully caught up by the end of the week.
Resolved Minor [Piano Analytics] Potential interface performance issues
We are currently experiencing potential performance issues with our tools in Analytics Suite 2.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.
Affected customers - All customers
Piano Software Components Status
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Frequently Asked Questions
- Is Piano Software down today?
- Piano Software seems to be up and running. We've updated the status 7 minutes ago.
- I'm having issues with Piano Software, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Piano Software is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Piano Software has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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