Is Piano Software Down?

Piano Software status is operational

IsDown is monitoring Piano Software's official status page in real time.

Stats for Piano Software official incidents in the last 30 days

Number of Incidents

6 outages

Since last incident

8 days

Users reports for Piano Software in the last 12 hours

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Monitor and keep track of Piano Software's current and past outages

Minor · 7 days ago · lasted about 5 hours

Piano Homepage and Docs Site

Due to an outage at our hosting provider, our docs site ( and homepage ( are temporarily unavailable. This outage does not affect any core Piano components, dashboards, or client applications. If you need documentation or other assistance during this outage, please reach out to us via

Major · 11 days ago · lasted about 2 hours

[Piano Analytics] Potential interface availability issues

We are currently experiencing availability issues with the query editor, while modifying datasets in Dashboards. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers

Minor · 15 days ago · lasted about 20 hours

VX Read only replica issues [EU region]

VX read only replica in the EU region has been down since 12:27 UTC. The issue has been identified and Piano is working on a fix. Possible impact includes failure on some API read requests, email sending delays and report generation delays.

Major · 21 days ago · lasted about 9 hours

[Piano Analytics] Delays for some scheduled reports

We are currently experiencing delays in the generation of some Dashboard scheduled exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers

Major · 22 days ago · lasted about 1 hour

Piano CX Platform Is down

Piano CX Platform is experience api issue. Our engineers are investigating the issue.

Minor · 30 days ago · lasted about 5 hours

Elevated API Errors [US region]

Piano platform is experiencing an elevated level of errors and degraded performance for Piano ID and VX publisher API. Our engineers are currently looking into the issue.

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Frequently Asked Questions

Is Piano Software down right now? What is Piano Software current status?
Piano Software seems to be up and running. We've updated the status 23 minutes ago.
Was Piano Software down today?
Piano Software is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Piano Software, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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