Outage in Piano Software
[Piano Analytics] Incident supported by the on-call team
Resolved MajorIncident Report
We are currently experiencing a production incident on Piano Analytics products.
Please excuse us for any inconvenience caused.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/13/2026 08:53AM
The issue has been resolved and all Piano Analytics tools and interfaces are fully available.
We are currently catching up the delay in real-time data retrieval.
IDENTIFIED
about 2 months ago - at 03/11/2026 09:01AM
We are currently experiencing delayed loading times for real-time data on a subset of customers.
INVESTIGATING
about 2 months ago - at 03/11/2026 08:02AM
We are currently experiencing a production incident on Piano Analytics products.
Please excuse us for any inconvenience caused.
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