Outage in Piano Software
[Activation] Composer segmentation issues (EU region)
Resolved MinorIncident Report
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 04/14/2026 11:31AM
The service disruption caused by a temporary load balancing issue has been fully resolved. We are deploying additional API server nodes to better handle future traffic spikes and prevent similar incidents.
MONITORING
2 days ago - at 04/13/2026 08:30AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 04/13/2026 07:18AM
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Latest Piano Software outages
[Activation] Composer segmentation issues (EU region) - about 1 hour ago
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Login captcha feature not working correctly - 27 days ago
[Piano Analytics] Incident supported by the on-call team - about 1 month ago
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