Outage in Piano Software
[SocialFlow] Automated Publishing Issues
Resolved MinorIncident Report
We are currently investigating an issue affecting automated publishing in SocialFlow. Clients may see new content from their feeds not appearing in publishing queues, and automated posts not being published to social networks, including X. The issue has been occurring since approximately October 10. Manual posting continues to work. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/12/2026 08:15AM
This incident has been resolved. Automated publishing in SocialFlow is working normally again, and new content from feeds is appearing in publishing queues and being posted to connected social networks. We apologize for any inconvenience caused.
INVESTIGATING
1 day ago - at 10/12/2026 07:13AM
We are currently investigating an issue affecting automated publishing in SocialFlow. Clients may see new content from their feeds not appearing in publishing queues, and automated posts not being published to social networks, including X. The issue has been occurring since approximately October 10. Manual posting continues to work. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Latest Piano Software outages
Realtime delay for Europe organisations - 29 days ago
[Composer] Access Check Errors (US and EU regions) - about 1 month ago
[Composer + Audience] Data Errors (US region) - about 2 months ago
[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – US - about 2 months ago
[Email Distribution] – Email and Push Notification Delivery Issues - about 2 months ago
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