Outage in Piano Software
[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – US
Resolved MinorIncident Report
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Components affected
Piano Software API Endpoints - cxense - api.cxense.com Piano Software Composer Experience Execution - USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/24/2026 06:04PM
This incident has been resolved.
MONITORING
9 days ago - at 08/24/2026 04:46PM
The API availability is improving and is expected to fully recover soon. We will update the status page once it is restored.
INVESTIGATING
9 days ago - at 08/24/2026 03:31PM
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Latest Piano Software outages
[Composer + Audience] Data Errors (US region) - 8 days ago
[Piano Subscriptions] Reports issue (all regions) - 28 days ago
[Identity Management] Login Failures - about 1 month ago
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