Outage in Piano Software
[Composer + Audience] Data Errors (US region)
Resolved MinorIncident Report
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Components affected
Piano Software API Endpoints - cxense - api.cxense.com Piano Software Composer Experience Execution - USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/26/2026 08:26PM
This incident has been resolved.
MONITORING
8 days ago - at 08/26/2026 08:32AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 days ago - at 08/26/2026 07:43AM
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Latest Piano Software outages
[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – US - 9 days ago
[Piano Subscriptions] Reports issue (all regions) - 28 days ago
[Identity Management] Login Failures - about 1 month ago
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