Outage in Piano Software
[Piano Analytics] Delay in generating yesterday's data
Resolved MajorIncident Report
We are currently experiencing a delay in data generation for yesterday on Piano Analytics.
Daily scheduled exports may be still pending to be sent. Hourly and dataflow exports are not affected by the problem.
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.
Components affected
Piano Software Piano Analytics Exports - Delta Piano Software Piano Analytics Data Processing - DeltaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 10/30/2026 11:12AM
The issue has been resolved and the delay in data generation has now been caught up.
All scheduled exports have been sent.
MONITORING
13 days ago - at 10/30/2026 11:03AM
We are continuing to monitor for any further issues.
MONITORING
13 days ago - at 10/30/2026 09:51AM
A fix has been implemented and data recovery is currently underway (already completed for around 90% of customers).
INVESTIGATING
13 days ago - at 10/30/2026 09:26AM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 10/30/2026 09:25AM
We are currently experiencing a delay in data generation for yesterday on Piano Analytics.
Daily scheduled exports may be still pending to be sent. Hourly and dataflow exports are not affected by the problem.
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.
Latest Piano Software outages
[Piano Audience] – Insight Data Delays - about 15 hours ago
[Piano Analytics] Ongoing Incident - 21 days ago
[SocialFlow] Automated Publishing Issues - about 1 month ago
Realtime delay for Europe organisations - about 2 months ago
[Composer] Access Check Errors (US and EU regions) - 2 months ago
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