Outage in Piano Software
[Activation] Publisher Dashboard - Composer Experience version selection impacted
Resolved MinorIncident Report
We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.
Components affected
Piano Software Publisher Dashboard - US - https://dashboard.piano.io Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.ioTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/21/2026 09:59AM
This incident has been resolved. The problem was caused by a compatibility issue between two system components that were running different versions. We have updated one of the components to ensure they work together properly, which has restored normal functionality.
Some users may need to clear their browser cache to fully resolve the issue and restore normal functionality.
We apologize for any disruption this issue may have caused.
IDENTIFIED
9 days ago - at 04/21/2026 09:22AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 04/21/2026 09:00AM
We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.
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