Outage in Piano Software
Europe - Composer - Experiences targeting custom fields are failing
Resolved MajorIncident Report
We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome.
Our engineering team is actively investigating the issue.
Components affected
Piano Software Composer Experience Execution - EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/13/2026 06:00PM
This incident has been resolved.
MONITORING
3 days ago - at 05/13/2026 02:02PM
The issue has been identified and fixed; we're currently monitoring the experience executions.
INVESTIGATING
3 days ago - at 05/13/2026 01:48PM
We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome.
Our engineering team is actively investigating the issue.
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