Outage in Piano Software
Content Crawler Service Disruption
Resolved MajorIncident Report
We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.
Components affected
Piano Software Piano Content Crawler Data CollectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 05/29/2026 02:03PM
This incident has been resolved.
MONITORING
21 days ago - at 05/29/2026 09:24AM
A fix has been implemented and all Content pipeline services have been restored. Some processing delays may persist while the crawling backlog clears. We will continue to monitor and confirm full resolution.
IDENTIFIED
21 days ago - at 05/29/2026 08:39AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
21 days ago - at 05/29/2026 02:31AM
We are continuing to investigate this issue.
INVESTIGATING
21 days ago - at 05/29/2026 02:31AM
We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.
Latest Piano Software outages
[Piano Analytics] Real-time data latency - 10 days ago
Audience - API Failures happening in Europe environment. - 22 days ago
[Activation] Service disruption (US region) - 30 days ago
[Activation] Publisher Dashboard Degraded Performance (AP region) - about 1 month ago
Europe - Composer - Experiences targeting custom fields are failing - about 1 month ago
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