[Activation] Service disruption (US region)

The incident has been resolved. All services are operating normally.

Between approximately 09:58 and 10:11 UTC, users in the US region may have experienced issues accessing the Piano Dashboard, signing in via Piano ID, or completing checkout flows. This was caused by a routine configuration update to our US environment that introduced a conflict and disrupted traffic routing to the affected services.

Our team identified the issue, rolled back the change, and confirmed full recovery shortly after.

To prevent this from happening again, we are reviewing our release process and will validate the change in a controlled manner before re-applying it.

We apologize for the inconvenience and thank you for your patience.

On 20 May 2026, starting at approximately 09:58 UTC, we identified an issue affecting Piano Activation in the US environment, impacting the Dashboard, Piano ID authentication, and checkout flows. A fix has been applied and the platform is now operating normally. We are continuing to monitor the situation and further details will follow.

We apologise for any inconvenience caused.