Outage in Piano Software
Audience - API Failures happening in Europe environment.
Resolved MinorIncident Report
We identified an issue in our systems starting around 10:20 UTC that is currently degrading CXSense platform responsiveness over the /public/user/id endpoint.
As a result, some users may experience failed requests, while others may experience longer response times and timeouts.
Our engineering team is actively investigating and working on mitigation efforts. We will continue to provide updates as more information becomes available.
Components affected
Piano Software API Endpoints - cxense - api.cxense.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 05/29/2026 03:53AM
This incident has been resolved.
MONITORING
1 day ago - at 05/28/2026 05:10PM
A fix has been implemented and we are currently monitoring the results.
At this time, API performance has returned to normal operation levels and the platform is behaving as expected again.
We will continue monitoring closely to ensure stability.
IDENTIFIED
1 day ago - at 05/28/2026 04:27PM
We identified an issue in our systems starting around 10:20 UTC that is currently degrading CXSense platform responsiveness over the /public/user/id endpoint.
As a result, some users may experience failed requests, while others may experience longer response times and timeouts.
Our engineering team is actively investigating and working on mitigation efforts. We will continue to provide updates as more information becomes available.
Latest Piano Software outages
Content Crawler Service Disruption - about 15 hours ago
[Activation] Service disruption (US region) - 9 days ago
Composer C1X segmentation issues (EU & US regions) - 21 days ago
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