Zip Status
Check if Zip is down, recent outages, user-reported issues, and outages map.
Is Zip down right now?
Zip is working normally
Last checked from Zip's status page a few minutes ago
Check if Zip is down, recent outages, user-reported issues, and outages map.
Zip is working normally
Last checked from Zip's status page a few minutes ago
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 7 incidents since started monitoring Zip status in January 2025. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
May 19, 2025
11:55 PM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | about 1 hour |
|
Jan 27, 2025
05:56 PM EST
|
Major | Current issue impacting App and Checkout customers | about 3 hours |
|
Jul 30, 2024
09:37 AM EDT
|
Minor | Global Azure outage impacting Zip systems | Ongoing |
|
Jun 20, 2024
07:16 PM EDT
|
Major | Current issue impacting App and Integrated Merchants | Ongoing |
|
Apr 05, 2023
06:27 PM EDT
|
Major | Our system is having trouble sending SMS one-time passwords for user logins. | Ongoing |
|
Sep 15, 2022
10:00 PM EDT
|
Major | Customer Signup Down | Ongoing |
|
Sep 07, 2022
02:39 PM EDT
|
Minor | Increased Checkout Latency | Ongoing |
|
May 18, 2022
07:18 PM EDT
|
Major | Customers cannot transact | Ongoing |
Nicki
Zip isn’t working consistently while purchasing through the mercari app.
Marisa
Will not load past opening page. This app is constantly causing issues every single time I go to open it.
Abigail
Page and payment are not loading correctly
Marisa
Zip app won't go past opening sign
Marisa
Will not move past code page after being put in
Monica
Can’t use zip for Instacart purchase. Zip dosent support the installment
Danielle
It will not let me download the app into my phone it states purchase of this item is not currently available. The item is being modified. Please try again later.
Michelle
Not sending code to pay to phone
Traci
I have deleted and redownloaded the app the past 2 weeks and it still won’t load when logging in!
Joshua
I can’t use my credit. I got $225 and I can’t use them for some reason.
Jackie
Is telling me to try again later and when I do it tells me again to try again later
Hailey
Not receiving email verification
Ryan
Won’t load at Walmart.com
Kevin
Says to update but then error
Kelly-Ann
I can’t log in to zip pay it keeps saying try again later
Kenya
Its not sending me a verification code or email code..to log in my account im just trying to pay off orders
Latashia
The app is fine until I go to check out, it freezes and nothing else happens. I've updated it but it still happens. I've tried ordering from Walmart and Amazon. Same problem.
Mark
The app it asks your phone number. Then it gives you a code. The code automatically puts in then it shuts down. And take you back to the beginning
Lisa
I can’t log in to my app to pay my bill
Ashley
Cannot login only giving me create new account
Lefeya
I can nor get into my account
Teresa
Zip app freezes everytime I open it.
Lee
App logged out and tried to log in and it’s not sending my email the code
Nicole
Page will not allow any purchases
Sam
Keeps saying that zip is mot an available with the orders we are placing. Even tho they are straight in the app and we’ve used them for Costco/target before.
Trisha
Its is not processing any orders
Mary
I keep getting an error message at every merchant that I've used Zip at before that says "Sorry, Zip can't be used to make installments for this purchase."
Lynelle
"Hello, Internet? Your connection may be down." Is the error I keep getting when trying to launch the app. Before this is was account verification. I've tried to log out, restart the app, re download, restart my phone, etc. nothings been able to fix this for about a couple of weeks.
Ciara
The online button is just constantly loading and never finished.
Marlon
Won't sign in keeps saying something went wrong try later even uninstalled and reinstalled same thing
Sue
Zip app won’t open and doesn’t recognise my password or user name despite changing password a number of times and successfully logging on through the website. Also deleted app and started again. Wonder if it’s an issue with Zip
Uyen
Stalling/freezes on login
Marc
Zip is updated but wont load. When i try to sign in on tge site the send a confirm.number that never arrived.
Keith
Trying to use bill pay and website for Tmobile not opening through the Zip app. Stuck on loading. Will not open site.
Laurel
Nothing will process for me
Estefania
Not allowing me to log in
Taylor
App logged me out and will not let me log back in. I get a pop up window saying they are going to send a verification code via email or text and I never receive the code.
Steve
Zip app logged me out last week, now after uninstalling it and reinstall, I keep trying to sign in and upon the code text confirmation to sign in, it starts to sign in and freezes every time. The screen freezes
Jayne
Won't let me checkout using zippay
Alejandro
Split on 8 payments is not working
Michael
Made zip payments and not seeing the credit back to be used. Paid over $200 in payments.
Leassa
Freezes up when the app login page begins to load
David
Won't let me finish ordering
Danielle
Zip app is stating there is a service interruption.
Therese
Keep getting error message to pay in store then app freezes when I try online
Becky
Zip is unable to send a code to log in. On website the code never arrives. The number given to make sure you are subscribed or to ask for help is non-resonsive.
Stephanie
Not able to order on anything. Trying to get groceries for my kids and I can't get nothing. Please fix
Shemere
It keeps going back to I am not a robot screen without letting you save the card
Leah
When trying to checkout the page freezes.
Amanda
I normally just have to push the side of the phone and my zip app opens but then it asks me for a password and an email and I had the wrongs in wrong ones in so they had to be changed and now I can't get in at all
amanda
the walmart on zip isnt working it freezes up after clicking on it
Lauren
Can't sign in and have to make a payment.
| Component | Status |
|---|---|
| Checkout | OK |
| Mobile App | OK |
| Customer Portal | OK |
| Merchant Portal | OK |
| APIs | OK |
| Dependencies | MINOR |
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Zip isn't down. You can check Zip status and incident details on the top of the page. IsDown continuously monitors Zip official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Zip is currently operational. You can check Zip status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Zip being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Zip official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Zip last outage was on January 27, 2025 with the title "Current issue impacting App and Checkout customers"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Zip and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Zip with maximum flexibility
IsDown monitors Zip for major outages. A major outage is when Zip experiences a critical issue that severely affects one or more services/regions. When Zip marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Zip status page for minor outages. A minor outage is when Zip experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Zip status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Zip publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Zip and all their 12 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Zip and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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