Outage in Pixlee

Meta (Facebook) Logins temporarily degraded

Resolved Minor
September 13, 2023 - Started 8 months ago - Lasted 7 days
Official incident page

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Outage Details

Meta now requires a new permission (business_management) in order to access Instagram Business Accounts. This was an unexpected change, and as a result we are in the process of obtaining the new permission, which we expect to do so very shortly. In the meantime, logging in to Meta (Facebook) in social logins will not provide adequate permissions needed to retrieve Facebook and Instagram content. We will update as soon as there is more information.
Components affected
Pixlee Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/20/2023 05:21AM

Permissions have been approved and facebook is back to normal. If you have never logged in to Facebook on Pixlee or have only newly logged in the last 7 days, please log out and log back in to resume functionality.

MONITORING 8 months ago - at 09/19/2023 03:17PM

We're in back and forth app review with Meta and hoping to get a resolution by the end of the week at the latest. Thanks all for your patience.

MONITORING 8 months ago - at 09/13/2023 02:45PM

Meta now requires a new permission (business_management) in order to access Instagram Business Accounts. This was an unexpected change, and as a result we are in the process of obtaining the new permission, which we expect to do so very shortly.

In the meantime, logging in to Meta (Facebook) in social logins will not provide adequate permissions needed to retrieve Facebook and Instagram content.

We will update as soon as there is more information.

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