Outage in Planning Center

Background checks are unavailable

Resolved Minor
May 18, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

New background checks can't be initiated as our provider Checkr is down. Bulk actions and automations in People will also be sluggish or non-responsive until they're back up. We'll report back as soon as we can.
Components affected
Planning Center People
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/18/2022 07:03PM

It seems like Checkr is coming back to life. You may want to hold off ordering new background checks via People for a bit longer but things are looking better as their system recovers.

IDENTIFIED almost 2 years ago - at 05/18/2022 06:03PM

New background checks can't be initiated as our provider Checkr is down. Bulk actions and automations in People will also be sluggish or non-responsive until they're back up. We'll report back as soon as we can.

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