Outage in Platform9

DNS Resolution Issues

Resolved Major
July 27, 2023 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/27/2023 09:04PM

The incident may be considered resolved. No further interruptions have been observed nor reported.

MONITORING 9 months ago - at 07/27/2023 08:24PM

Our Operations team has taken steps to resolve the issue. No further interruptions are anticipated at this time. Our team will continue to monitor the affected environments.

IDENTIFIED 9 months ago - at 07/27/2023 08:22PM

We've identified the issue with the automated DNS component which was causing issues properly synchronizing CNAME records for our Platform9 management plane instances. Our Operations team is taking steps to restore.

INVESTIGATING 9 months ago - at 07/27/2023 07:57PM

We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.

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