Outage in Playvox

AWS incident may impact our services

Resolved Major
June 13, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified increased latency on our servers, impacting several areas of the platform, such as scorecards, workloads, coaching, reports, and more. A reported incident in the AWS servers caused this partial outage. We're working with them on reestablishing the service as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/13/2023 09:09PM

This incident is fully resolved, and our services are back to normal. We appreciate your patience and understanding. If you can continue to see any issues, don't hesitate to get in touch with ou support.

MONITORING 11 months ago - at 06/13/2023 08:58PM

AWS has fixed the incident on their servers and we have started seeing our services back on track. We continue to monitor it and will post a new update here as soon as it's fully resolved.

IDENTIFIED 11 months ago - at 06/13/2023 08:48PM

We are beginning to see an improvement in our services. We are in contact with AWS, which is committed to working towards full recovery as soon as possible.

IDENTIFIED 11 months ago - at 06/13/2023 08:15PM

We continue to see our services impacted by the AWS outage. We are exploring all the options to minimize the impact of this outage, but as of now, we are dependent on them to resolve the issue. You can find more information here: https://health.aws.amazon.com/health/status. Appreciate your patience and understanding.

IDENTIFIED 11 months ago - at 06/13/2023 07:23PM

We have identified increased latency on our servers, impacting several areas of the platform, such as scorecards, workloads, coaching, reports, and more. A reported incident in the AWS servers caused this partial outage. We're working with them on reestablishing the service as soon as possible.

Latest Playvox outages

Dashboard not loading - over 1 year ago
Application response time - over 1 year ago
Performance FTP uploads - almost 2 years ago

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