Outage in Plivo

Delivery delay on Inbound/Outbound short code SMS/MMS towards the US and Canada phone numbers

Resolved Minor
May 25, 2023 - Started 11 months ago - Lasted about 13 hours
Official incident page

Need to monitor Plivo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Plivo, and never miss an outage again.
Start Free Trial

Outage Details

Dear Valued Customer, One of our carrier partners is now experiencing inbound/outbound short code SMS/MMS delivery delays for a small number of phone numbers in the United States and Canada. All other services are fully operational. We are working with our carrier to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo Shortcode SMS, USA & Canada Plivo MMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/26/2023 07:01AM

This incident has been resolved.

MONITORING 11 months ago - at 05/26/2023 04:23AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 11 months ago - at 05/25/2023 06:27PM

Dear Valued Customer,

One of our carrier partners is now experiencing inbound/outbound short code SMS/MMS delivery delays for a small number of phone numbers in the United States and Canada. All other services are fully operational.

We are working with our carrier to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

Latest Plivo outages

SMS Failures towards Verizon from US phone numbers. - 1 day ago
10DLC Campaign Registration Failure towards US and Canada - 2 days ago
Delivery delay on Inbound/Outbound MMS towards the US phone numbers - 4 days ago
Delivery delay on Inbound/Outbound MMS towards the US and Canada phone numbers - 6 days ago
Delivery delays on inbound/outbound Tollfree SMS towards T-Mobile in US - 11 days ago

The easiest way to monitor Plivo and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE