Outage in Plivo

Delivery delay on Inbound/Outbound short code SMS/MMS towards the US and Canada phone numbers

Resolved Minor
May 25, 2023 - Started over 2 years ago - Lasted about 13 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is now experiencing inbound/outbound short code SMS/MMS delivery delays for a small number of phone numbers in the United States and Canada. All other services are fully operational. We are working with our carrier to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo Shortcode SMS, USA & Canada Plivo MMS, USA & Canada

Need to monitor Plivo outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/26/2023 07:01AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/26/2023 04:23AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING over 2 years ago - at 05/25/2023 06:27PM

Dear Valued Customer,

One of our carrier partners is now experiencing inbound/outbound short code SMS/MMS delivery delays for a small number of phone numbers in the United States and Canada. All other services are fully operational.

We are working with our carrier to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

Latest Plivo outages

Outbound call failures in India Bangalore Region - about 2 months ago
Intermittent SMS failures in India Region - about 2 months ago
Intermittent Message failures - 6 months ago
Intermittent Call failures in the Mumbai region - 7 months ago
Intermittent SMS failure towards India - 7 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook