Outage in Plivo

Delivery delay on Inbound/Outbound short code SMS/MMS towards the US and Canada phone numbers

Resolved Minor

May 25, 2023 - Started over 3 years ago - Lasted about 13 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is now experiencing inbound/outbound short code SMS/MMS delivery delays for a small number of phone numbers in the United States and Canada. All other services are fully operational. We are working with our carrier to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

Components affected

Plivo Shortcode SMS, USA & Canada Plivo MMS, USA & Canada

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 05/26/2023 07:01AM

This incident has been resolved.

MONITORING over 3 years ago - at 05/26/2023 04:23AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING over 3 years ago - at 05/25/2023 06:27PM

Dear Valued Customer,

One of our carrier partners is now experiencing inbound/outbound short code SMS/MMS delivery delays for a small number of phone numbers in the United States and Canada. All other services are fully operational.

We are working with our carrier to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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