Outage in Plivo

Delivery delay on Inbound/Outbound toll-free SMS towards the US and Canada phone numbers : Verizon

Resolved Minor

May 31, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of Verizon phone numbers in the US and Canada. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #29158

Components affected

Plivo Toll-free SMS, USA & Canada

Need to monitor Plivo outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/31/2023 08:34PM

This incident has been resolved.

MONITORING almost 3 years ago - at 05/31/2023 06:28PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING almost 3 years ago - at 05/31/2023 05:30PM

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of Verizon phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#29158

Latest Plivo outages

Voice calls are impacted due to infrastructure issue in US region. - about 1 month ago

Failures to retrieve CDRs in India Region - about 1 month ago

Service degradation - Intermittent Messaging Failures - about 1 month ago

Outbound call failures in India region for 160 series - about 1 month ago

Carrier degradation India - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook