Outage in Plivo

Delivery delay on Inbound/Outbound toll-free SMS towards the US and Canada phone numbers : Verizon

Resolved Minor

May 31, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of Verizon phone numbers in the US and Canada. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #29158

Components affected

Plivo Toll-free SMS, USA & Canada

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/31/2023 08:34PM

This incident has been resolved.

MONITORING 11 months ago - at 05/31/2023 06:28PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 11 months ago - at 05/31/2023 05:30PM

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS delivery delays for a small segment of Verizon phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#29158

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