Outage in PowerSchool (Schoology)

Emerging Issue - Network related errors when accessing Forms in Parent Portal

Resolved Minor
December 04, 2023 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

PowerSchool Support is aware this morning (10:30am Eastern, 4 December 2023) of an apparent issue facing multiple PowerSchool Hosted customers. The Forms link in the Parent Portal is not allowing parents to access Forms and throwing a 502 or possibly 504 network error. Workaround As a temporary workaround, customers may wish to disable the SSO connectivity which allows for seamless uploading of documents via the Cloud Document Attachment element. https://help.powerschool.com/t5/Ecollect-Forms-Knowledge-Base/Ecollect-Forms-Cloud-Document-Attachment-Element-for-Admins/ta-p/71776
Components affected
PowerSchool (Schoology) Enrollment Express
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/04/2023 07:49PM

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers. We want to thank you again for your patience as we worked to resolve this.

MONITORING 5 months ago - at 12/04/2023 06:33PM

Update with resolution: At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.

INVESTIGATING 5 months ago - at 12/04/2023 04:07PM

PowerSchool Support is aware this morning (10:30am Eastern, 4 December 2023) of an apparent issue facing multiple PowerSchool Hosted customers.

The Forms link in the Parent Portal is not allowing parents to access Forms and throwing a 502 or possibly 504 network error.
Workaround

As a temporary workaround, customers may wish to disable the SSO connectivity which allows for seamless uploading of documents via the Cloud Document Attachment element.

https://help.powerschool.com/t5/Ecollect-Forms-Knowledge-Base/Ecollect-Forms-Cloud-Document-Attachment-Element-for-Admins/ta-p/71776

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