Atrieve - Investigating login issues affecting multiple sites

This incident has been resolved.

All systems have returned to normal and are accessible. At this time, we continue to monitor and work with our service providers. A couple of districts have unique situations and we have contacted those specifically to assist in resolving their circumstances.

We are receiving reports from some customers that they are now able to login. Meantime we continue to work with our service providers on this incident to identify the root cause and to determine if this incident is fully resolved. We will continue to provide updates until resolution is confirmed.

PowerSchool has escalated this incident with our upstream service providers and continue to work with them to bring this incident to resolution

We are continuing to work with our upstream service providers to resolve this issue. At this time, the incident has been escalated by our service provider to Telus and Shaw.

We have identified that the issue appears to be a networking issue with our upstream service providers. PowerSchool opened a ticket with our service provider and we are awaiting an update on the networking issue and a time to resolution.

We are currently investigating this issue.