Outage in PremFin

Tasks list on 'Dashboard' not loading correctly on certain tenants, leading to further issues

Resolved Minor
May 22, 2020 - Started almost 4 years ago - Lasted almost 2 years
Official incident page

Need to monitor PremFin outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PremFin, and never miss an outage again.
Start Free Trial

Outage Details

We're currently investigating a problem related to tasks not loading properly on the 'Dashboard', and which is also impacting other areas of the system. Until the issue is resolved, certain users may notice problems not just with tasks, such as exception errors and general slowness when performing other actions.
Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 05/26/2020 07:28AM

This incident has been resolved.

MONITORING almost 4 years ago - at 05/22/2020 01:30PM

We have disabled the property and restarted the machines again, and are now monitoring the situation.

INVESTIGATING almost 4 years ago - at 05/22/2020 12:50PM

It appears that there are still errors and so we have resumed the investigation.

MONITORING almost 4 years ago - at 05/22/2020 11:11AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 4 years ago - at 05/22/2020 11:03AM

After disabling a property and restarting Mambu, it appears that the problem has been fixed. Nevertheless, we are monitoring the situation to ensure that no further issues arise.

INVESTIGATING almost 4 years ago - at 05/22/2020 09:34AM

We're currently investigating a problem related to tasks not loading properly on the 'Dashboard', and which is also impacting other areas of the system. Until the issue is resolved, certain users may notice problems not just with tasks, such as exception errors and general slowness when performing other actions.

Latest PremFin outages

Mambu v9.155.2 will be rolled back due to the potential issue related to extracting excel reports in Mambu UI - 3 months ago
Mambu v9.154.1 will be rolled back due to the potential bug related to the increase of the EOD job - 5 months ago
Mambu is releasing v9.152.1 on Production - 5 months ago
Issues being observed with Atlassian - No Data in Latency Monitoring via the Status page - 6 months ago
Production and Sandbox Environment issues - over 1 year ago

Start monitoring PremFin and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE