Is PremFin Down?

PremFin status is operational

IsDown is monitoring PremFin's official status page in real time.

Stats for PremFin official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

287 days

Users reports for PremFin in the last 12 hours

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Monitor and keep track of PremFin's current and past outages

Minor · 10 months ago · lasted about 2 months

Production and Sandbox Environment issues

Earlier today we were made aware of a technical issue affecting Mambu. Users may experience issues with login, timeouts, unexpected errors may occur. We are aware of the root-cause and are currently working to resolve the issue. We now have a fix which is ready and is being implemented on all environments. Impact remains mitigated. No further updates are going to be provided.

Minor · about 2 years ago · lasted 9 months

Connection Timeout Error - Degraded Performance In Production

We are currently experiencing some performance degradation on Premfin's production environment, which may result in some timeouts and API failures. We are investigating the situation and will post further updates on this page.

Minor · almost 3 years ago · lasted over 1 year

Performance degradation in production

We have been alerted to performance degradation in all production instances following the release of v9.79.0, which may result in increased latency and timeouts. More specifically, the issue seems to stem from the encryption of files stored in S3. A fix has been found, which we are now in the process of implementing. We apologise for the inconvenience caused.

Minor · almost 3 years ago · lasted over 1 year

Failing automatic SMS messages triggered by actions in Mambu

It appears that all SMS messages triggered by specific actions/with notification templates are failing. We are currently investigating the issue.

Minor · about 3 years ago · lasted over 1 year

Cloning failing

All cloning of production to sandbox is currently failing. We are currently investigating the issue, whilst also fixing all known failures. We recommend against attempting to clone until further notice.

Minor · over 3 years ago · lasted almost 2 years

Tasks list on 'Dashboard' not loading correctly on certain tenants, leading to further issues

We're currently investigating a problem related to tasks not loading properly on the 'Dashboard', and which is also impacting other areas of the system. Until the issue is resolved, certain users may notice problems not just with tasks, such as exception errors and general slowness when performing other actions.

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Frequently Asked Questions

Is PremFin down right now? What is PremFin current status?
PremFin seems to be up and running. We've updated the status 6 minutes ago.
Was PremFin down today?
PremFin is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with PremFin, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with PremFin and need support?
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