Outage in PremFin

Issue impacting sandbox cloning and DB backup

Resolved Minor
October 10, 2024 - Started about 1 year ago - Lasted 4 days
Official incident page

Incident Report

Please note we have identified an issue impacting sandbox cloning and DB backup. Sandbox cloning fails, while in the case of DB backup the backup file is still useable, but the process fails at the import stage. Our engineers have identified the cause and are currently working on a fix as a matter of urgency. We will share further updates as we progress with our work. Thank you for your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/14/2024 03:17PM

Upon further review, we have determined your environment was not affected by the cloning issue noted, no other actions required. This is the final message for this event.

IDENTIFIED about 1 year ago - at 10/10/2024 04:17PM

Please note we have identified an issue impacting sandbox cloning and DB backup.
Sandbox cloning fails, while in the case of DB backup the backup file is still useable, but the process fails at the import stage.

Our engineers have identified the cause and are currently working on a fix as a matter of urgency. We will share further updates as we progress with our work.
Thank you for your understanding.

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