Outage in PremFin

Production PremFin disaster recovery in progress

Resolved Major
November 09, 2024 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are starting the disaster recovery process for PremFin production environment. We will follow-up with updates.
Components affected
PremFin Production Environment (, Ireland)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/10/2024 06:31AM

Failback has been completed, Mambu is running back in primary Production region.

MONITORING about 1 year ago - at 11/10/2024 04:12AM

Failback has been completed, Mambu is running back in primary Production region. We are closely monitoring environment.

IDENTIFIED about 1 year ago - at 11/10/2024 03:29AM

Core, API Consumers, AuditTrail and MPO functionality is now restored. Event Stream restoration is in progress. We will follow-up with updates.

IDENTIFIED about 1 year ago - at 11/10/2024 02:44AM

Core functionality has been restored, we continue restoring remaining functionality. We will follow-up with updates.

IDENTIFIED about 1 year ago - at 11/09/2024 11:35PM

Failback to Production region in has started. We will follow-up with updates.

MONITORING about 1 year ago - at 11/09/2024 09:56AM

Failover has been completed and Mambu is running in secondary hosting region. We are closely monitoring environment.

IDENTIFIED about 1 year ago - at 11/09/2024 09:23AM

Core, Event Streaming and MPO functionality has been restored. We are investigating API Consumers restoration. We will follow-up with updates.

IDENTIFIED about 1 year ago - at 11/09/2024 06:52AM

Core functionality has been restored, we continue restoring remaining functionality. We will follow-up with updates.

IDENTIFIED about 1 year ago - at 11/09/2024 05:02AM

We are starting the disaster recovery process for PremFin production environment. We will follow-up with updates.

INVESTIGATING about 1 year ago - at 11/09/2024 05:01AM

We are starting the disaster recovery process for PremFin production environment. We will follow-up with updates.

Latest PremFin outages

Possible service degradation - 9 months ago
Possible performance issues on PremFin production environment - 10 months ago
Issue impacting sandbox cloning and DB backup - about 1 year ago
Possible sandbox cloning failures - about 1 year ago
Mambu v9.155.2 will be rolled back due to the potential issue related to extracting excel reports in Mambu UI - almost 2 years ago

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