Outage in Prescreen

unexpected downtime

Resolved Minor
June 10, 2022 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Liebe Prescreen User, aufgrund einer Störung kann es derzeit zu einer eingeschränkten Stabilität kommen. Unsere Spezialisten arbeiten bereits an einer Lösung. Wir werden Sie informieren, sobald das Problem behoben ist. In der Zwischenzeit entschuldigen wir uns für die entstandenen Unannehmlichkeiten. Dear Prescreen User, due to a malfunction, unfortunately Prescreen has reduced stability and can be very slow or down at the moment. Our specialists are already working on a solution. We will inform you, as soon as the problem is solved. In the meantime, we apologise for any inconvenience caused.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/10/2022 12:38PM

Wir haben einen Fix eingespielt und Prescreen ist wieder verfügbar. Es kann jedoch weiterhin zu einer eingeschränkten Performance und bei einigen Funktionen, wie bei der Joberstellung, zu Fehlermeldungen kommen. Wir arbeiten daran, Ihnen alle Funktionen so bald wie möglich im vollen Umfang wieder zur Verfügung zu stellen.
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A fix has been implemented and Prescreen is available again. The system performance can be still slow and for some features, such as job creation, error messages may appear. We are working on making all functions available to you in full as soon as possible.

IDENTIFIED almost 2 years ago - at 06/10/2022 11:02AM

Wir haben die Ursache für den Ausfall identifiziert und arbeiten derzeit an einer Lösung. E-Mails gehen während dieser Zeit nicht verloren, werden jedoch erst nach der Behebung der Ursache verarbeitet.

Wir informieren Sie, sobald weitere Informationen vorliegen.

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We have identified the cause of the downtime and are currently working on a solution. Emails will not be lost during this time, but will not be processed until the cause is resolved.

We will inform you as soon as more information is available.

IDENTIFIED almost 2 years ago - at 06/10/2022 09:29AM

Liebe Prescreen User,
aufgrund einer Störung kann es derzeit zu einer eingeschränkten Stabilität kommen. Unsere Spezialisten arbeiten bereits an einer Lösung. Wir werden Sie informieren, sobald das Problem behoben ist.
In der Zwischenzeit entschuldigen wir uns für die entstandenen Unannehmlichkeiten.


Dear Prescreen User,
due to a malfunction, unfortunately Prescreen has reduced stability and can be very slow or down at the moment.
Our specialists are already working on a solution. We will inform you, as soon as the problem is solved.
In the meantime, we apologise for any inconvenience caused.

INVESTIGATING almost 2 years ago - at 06/10/2022 09:29AM

Liebe Prescreen User,
aufgrund einer Störung kann es derzeit zu einer eingeschränkten Stabilität kommen. Unsere Spezialisten arbeiten bereits an einer Lösung. Wir werden Sie informieren, sobald das Problem behoben ist.
In der Zwischenzeit entschuldigen wir uns für die entstandenen Unannehmlichkeiten.


Dear Prescreen User,
due to a malfunction, unfortunately Prescreen has reduced stability and can be very slow or down at the moment.
Our specialists are already working on a solution. We will inform you, as soon as the problem is solved.
In the meantime, we apologise for any inconvenience caused.

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