Outage in Prescreen

Probleme bei der Zustellung von E-Mails / Problems with the delivery of emails

Resolved Minor
September 14, 2022 - 3 months ago - Lasted 2 months
Official incident page

Details

Liebe Nutzer·innen, derzeit kommt es zu Problemen bei der Zustellung von E-Mails von onlyfy.io und onlyfy.jobs an Outlook-E-Mail-Adressen (einschließlich Microsoft Office 365-Kund·innen) sowie an einige kleinere Anbieter wie T-Online. Wir stehen in Kontakt mit Microsoft und anderen Anbietern, um dieses Problem zu lösen und sicherzustellen, dass die über onlyfy versendeten E-Mails im Posteingang von Recruter·innen und Kandidat·innen ankommen. Wenn Ihr Unternehmen Office 365 oder andere restriktive Spam-Filter-Technologien verwendet, setzen Sie sich bitte mit Ihrer IT-Abteilung in Verbindung, um die Zustellung von E-Mails von onlyfy.io und onlyfy.jobs zu ermöglichen. Es kann auch hilfreich sein, E-Mail-Adressen von onlyfy zu Ihrem Adressbuch hinzuzufügen, um sicherzustellen, dass sie nicht in den Junk-Ordner weitergeleitet werden. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten! Ihr onlyfy Team --- Dear User, we’re seeing some deliverability issues with emails from onlyfy.io and onlyfy.jobs to Outlook email addresses (including Microsoft Office 365 customers) as well as some smaller providers like T-Online. We’re in contact with Microsoft and others to resolve this issue to make sure that emails sent via onlyfy are delivered to the inbox of recruiters and candidates. If your company is using Office 365 or any restrictive spam filter technologies, please get in contact with your IT department to allow onlyfy.io and onlyfy.jobs emails being delivered. It can also help to add email addresses from onlyfy to your address book to make sure they are not being sent to the junk folder. In the meantime, we apologize for any inconvenience caused. Your onlyfy Team
Updates ( sorted recent to last )
RESOLVED at 11/22/2022 09:27AM

This incident has been resolved.

MONITORING at 09/22/2022 09:02AM

Die allgemeinen Probleme bei der Zustellung von E-Mails konnten gelöst werden. Es gibt keine erhöhte Rücklaufquote (Bounce-Rates) mehr. Die Spam-Klassifizierung von E-Mails, die an Microsoft-Kund·innen oder -Kandiat·innen gehen, verbessert sich. Wir beobachten die Situation weiterhin, falls erforderliche Schritte von unserer Seite notwendig sind. --- The general deliverability issues could be solved. There are no increased bounce-rates anymore. The spam classification for emails going to Microsoft customers or candidates is improving. We are still monitoring the situation to see if there is anything on our side that can be done.

INVESTIGATING at 09/14/2022 02:10PM

Liebe Nutzer·innen, derzeit kommt es zu Problemen bei der Zustellung von E-Mails von onlyfy.io und onlyfy.jobs an Outlook-E-Mail-Adressen (einschließlich Microsoft Office 365-Kund·innen) sowie an einige kleinere Anbieter wie T-Online. Wir stehen in Kontakt mit Microsoft und anderen Anbietern, um dieses Problem zu lösen und sicherzustellen, dass die über onlyfy versendeten E-Mails im Posteingang von Recruter·innen und Kandidat·innen ankommen. Wenn Ihr Unternehmen Office 365 oder andere restriktive Spam-Filter-Technologien verwendet, setzen Sie sich bitte mit Ihrer IT-Abteilung in Verbindung, um die Zustellung von E-Mails von onlyfy.io und onlyfy.jobs zu ermöglichen. Es kann auch hilfreich sein, E-Mail-Adressen von onlyfy zu Ihrem Adressbuch hinzuzufügen, um sicherzustellen, dass sie nicht in den Junk-Ordner weitergeleitet werden. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten! Ihr onlyfy Team --- Dear User, we’re seeing some deliverability issues with emails from onlyfy.io and onlyfy.jobs to Outlook email addresses (including Microsoft Office 365 customers) as well as some smaller providers like T-Online. We’re in contact with Microsoft and others to resolve this issue to make sure that emails sent via onlyfy are delivered to the inbox of recruiters and candidates. If your company is using Office 365 or any restrictive spam filter technologies, please get in contact with your IT department to allow onlyfy.io and onlyfy.jobs emails being delivered. It can also help to add email addresses from onlyfy to your address book to make sure they are not being sent to the junk folder. In the meantime, we apologize for any inconvenience caused. Your onlyfy Team

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