Outage in PrinterLogic
PrinterCloud slow loading for some instances
Resolved Major
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Outage Details
We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/10/2023 02:07PM
At 10:00 PM MT on March 9th, 2023 the PrinterCloud servers started experiencing high-load in the US region. The web application was unavailable or intermittently loading with slow response times.
A system update on our servers caused the high-load, and excessive connections to our databases.
Our current status is:
We identified the initial issue, and rolled back the system updates.
We will continue to monitor our environment and ensure we are stable.
We are working on identifying why the update caused the increased load on our servers.
MONITORING
about 2 years ago - at 03/10/2023 11:59AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 03/10/2023 10:56AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 years ago - at 03/10/2023 10:42AM
We continue to experience intermittent login failures and slow response times. We are continuing to investigate this issue.
IDENTIFIED
about 2 years ago - at 03/10/2023 09:34AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 years ago - at 03/10/2023 08:53AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/10/2023 08:01AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/10/2023 07:14AM
We are currently investigating this issue.
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