Outage in PrinterLogic
We are actively investigating gateway errors (502's) in PrinterCloud instances.
Resolved Major
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Outage Details
We are currently investigating this issue.
Components affected
PrinterLogic | SaaS SydneyLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/16/2023 07:14AM
At 9:00 AM AEDT on March 16th, 2023 PrinterCloud servers started experiencing high-load in the APAC region. The web application was unavailable or intermittently loading with slow response times.
During our troubleshooting efforts we rolled back the latest system updates, and restarted our systems in effort to stabilize the environment.
Our current status is:
All systems are operational, we will continue to monitor and investigate the cause for the high-load on our servers.
We sincerely apologize for the inconvenience and thank you for your patience.
MONITORING
about 2 years ago - at 03/16/2023 06:33AM
We are currently working on restoring services. Thank you for your patience and understanding as we continue monitor the situation.
INVESTIGATING
about 2 years ago - at 03/16/2023 06:17AM
We are currently working on restoring services. Thank you for your patience and understanding as we continue monitor the situation.
INVESTIGATING
about 2 years ago - at 03/16/2023 05:30AM
We continue to investigate this issue. We sincerely apologize for the inconvenience this may be causing and want to assure you that we are doing everything we can to reach a resolution.
INVESTIGATING
about 2 years ago - at 03/16/2023 03:45AM
We sincerely apologize for the inconvenience this may be causing and want to assure you that we are doing everything we can to resolve the issue.
INVESTIGATING
about 2 years ago - at 03/16/2023 02:44AM
Services were available briefly, but we are seeing 502 bad gateways again. We apologize and are continuing to investigate.
MONITORING
about 2 years ago - at 03/16/2023 02:26AM
We continue to restore services and are monitoring the results.
INVESTIGATING
about 2 years ago - at 03/16/2023 01:40AM
We are currently working on restoring services. Thank you for your patience and understanding as we continue to resolve the issue.
INVESTIGATING
about 2 years ago - at 03/16/2023 12:52AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/16/2023 12:06AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/15/2023 11:21PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/15/2023 10:36PM
We are currently investigating this issue.
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